Privacy Policy

• Contact details — your name, email address, phone number and, where you provide it, your delivery address.
• Order details — what you ordered, portrait size and frame choice, any personalisation, and your delivery preferences.
• Photographs — the images you upload or send us so that we can paint your portrait, and any sketches or proofs we share with you.
• Payment information — payments are processed securely by our payment provider. We never see or store your full card details.
• Correspondence — messages you send us through the website, by email, or on social media.
• Technical information — basic information about how you found and used our website, such as pages visited and the device you used.

• To create your portrait — we use your photographs and instructions to compose and paint your portrait, and to send you a sketch for approval.
• To fulfil your order — to take payment, arrange framing, and deliver the finished portrait.
• To answer your questions — to reply to enquiries and provide after-sales support.
• To run and improve our website — to keep it working, secure and helpful.
• To meet our legal obligations — such as keeping accounting records.

• Contract — we need your information to take and complete your order.
• Legitimate interests — to respond to enquiries, keep records, and prevent fraud, so long as your rights are not overridden.
• Legal obligation — where law requires us to keep or disclose information.
• Consent — where you have agreed to something, such as us sharing your finished portrait on social media. You can withdraw consent at any time.

• our payment provider, to process your payment securely;
• our email and website hosting providers;
• couriers, to deliver your finished portrait;
• framers, where framing is carried out by a specialist;
• professional advisers or authorities, where the law requires it.

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to our use of your information;
• receive your information in a portable format.

To exercise any of these, email info@handpaintedportraits.co.uk. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk), but please contact us first so we can try to put things right.